Our Shipping Policy
Delivery of your order is typically attempted on regular business days (Monday to Friday, excluding holidays) between 8 am and 5 pm. Most regular and express deliveries are shipped by Canada Post via ground transportation. In some circumstances, deliveries will be shipped by another delivery service provider such as Purolator or UPS via ground or air transportation, as required. An order submitted by 5 pm EST usually ships from our fulfillment centre within three regular business days (Monday to Friday, excluding holidays) of order receipt. The number of days required for order processing and delivery, is estimated, but is not guaranteed. Orders to small centres or remote locations may require extra shipping time. In addition, extreme weather conditions and seasonal peaks may cause delivery delays.
Delivery of oversized items directly to customers in certain remote locations (such as Air-Stage communities) may not be possible or may incur additional delivery charges. In these instances, a customer service representative will contact you to discuss the handling of your order. If you are unavailable to sign for the delivery and a safe drop location is not available, the courier will leave you a notification card to indicate how to obtain your order. Driver may require assistance to unload your order if it exceeds 31.8 kg (70 lbs).
If you live in an apartment or condominium, you may be required to pick up your parcel in the lobby of your building. If your regular mail is serviced by a Community Mailbox, Group Mailbox, General Delivery, or RR #, you may be required to pick up your parcel at your local post office or agent. A Delivery Notice card will be left in your mail receptacle to inform you of the parcel.
Please call us (450-575-6801) to check the status of your order or if you have any questions. If your order has been shipped, we cannot cancel it.