Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Very large items may ship by truck. If the cart should calculate an inaccurate shipping charge, we will contact you prior to processing your order.

PLEASE inspect every shipment upon receipt. If your merchandise arrives damaged, immediately notify us before returning it or contacting UPS. All parcels are insured, so keep all original packaging and shipping boxes in case an inspection is required. Arrangements can then be made to send a replacement item. All damage claims must be made within 48 hours of receiving the package. Any claim made over 48 hours may be out of our control, so please inspect your shipment immediately upon delivery. If you have purchased lamps to use at a later date, we advise testing them immediately when receiving them.

 

Return  

Before returning a product : Please request a Return Merchandise Authorization number (RMA)

Be sure to include the RMA number in all correspondance.

We are not responsible for return postage costs. We suggest insuring your package, as we cannot be responsible if the product arrives to us damaged. Any item not exchanged for another item may be subject to a 20% restocking fee.

Please allow 3-4 weeks for a refund.
The return item have to meets the following conditions : 
1. The product has not been used.
2. The product is in the original box and/or packaging that is resalable and not damaged.
3. The product is accompanied by all its original paperwork, instructions, and accessories.
4. The product was purchased within the last 15 days.

Clearance items are not returnable.